Splash Coins Close Account

Closing an account at Splash Coins is a quick process, and the team is happy to help you through it whichever path you choose. The right option depends on why you are closing the account. If you are simply taking a break from gambling and you might want to come back later, a cooling off period is usually the right call. If you have decided that gambling is not for you right now and you want a longer term block, self exclusion is the safer choice. If you want the account closed for good, that option is also available and the process is straightforward.

You can start any of these processes from the responsible gambling section of your account, which sits inside your profile menu. Each option is laid out clearly with a plain English description of what will happen, how long it will last and what happens to any CA$ balance or active bonus on your account. If you would rather not use the self service tools, the live chat team can close your account in a few minutes, or you can send an email if that is more comfortable for you.

What happens to your balance when you close your account?

Your real money balance is always paid back to you before an account is closed. All balances are held and returned in Canadian dollars (CA$). The team uses the same payment method you used to deposit, and the withdrawal is processed as a priority so you are not waiting longer than necessary. If you used multiple deposit methods, the team will follow the order they were used in to make sure the payment routing matches the anti money laundering requirements that apply across the Canadian regulated market. You will receive a confirmation email once the withdrawal has been processed, and the funds should arrive within the normal processing window for the method used.

Bonus balances and free spins are forfeited when an account is closed. This applies to all closure types including cooling off, self exclusion and permanent closure. Spin Points are converted to a small farewell bonus that you can use to play out any remaining cash balance before the account is archived. If you have an open withdrawal at the time you ask to close the account, the closure is paused until the withdrawal has been processed in full. We will keep you updated by email while the withdrawal is being handled.

How long does the closure process take?

A cooling off period takes effect within a few minutes of you confirming the request. During the cooling off period you will not be able to log in, deposit, place bets or receive promotional emails from us. Self exclusion takes effect within an hour, sometimes immediately depending on what is happening in your current session. Permanent closure takes one working day to process, which gives the team time to settle any open withdrawals, cancel any pending bonuses and make sure everything is fully reconciled before the account is archived for good.

If you need the closure to take effect more quickly than the standard timelines above, please contact the live chat team directly. In situations where a player is asking for immediate exclusion for responsible gambling reasons, we treat the request as a priority and aim to have the account locked within minutes. Player safety always takes precedence over administrative processing times.

Should you also register with a provincial self exclusion programme?

Self exclusion at Splash Coins covers this site only. If you want a broader exclusion that covers multiple Canadian gambling sites, we strongly recommend also registering with the provincial self exclusion programme in your province. In Ontario, OLG operates a self exclusion programme that covers provincially regulated gaming venues and online sites. In British Columbia, PlayNow offers a self exclusion scheme. Other provinces have equivalent programmes administered by their gaming authorities. Combining a Splash Coins exclusion with a provincial programme gives you the most comprehensive protection available to Canadian players.

If you are closing your account because you are concerned about your gambling, please also consider reaching out to one of Canada's free support services. ConnexOntario is available around the clock on 1-866-531-2600 for Ontario residents. The Problem Gambling Helpline Canada operates nationally on 1-888-230-3505. The Responsible Gambling Council at responsiblegambling.org has self assessment tools and a directory of treatment providers across every province. These services are free, confidential and available whether you are in crisis or simply want to talk things through.

What if you change your mind after closing?

A cooling off period reverses itself automatically when the period ends. There is nothing for you to do. Your account will reopen and you will be able to log in and play as normal. If you want to return before the end of the cooling off period, please think carefully about why you set the cooling off in the first place. The period is designed to give you space to make a considered decision, and the support team is not able to lift a cooling off period early for responsible gambling reasons.

If you want to reverse a self exclusion before the end of the period, the support team can explain what is possible in your specific case. Some self exclusion periods can be reversed after an additional cooling off period of their own, others cannot. The rules depend on which option you chose when you set the exclusion. Permanent closure is exactly that, permanent. The account cannot be reopened under the same personal details and the decision cannot be undone. The team will make sure you understand that distinction clearly before they process a permanent closure request.

How do you make a closure request by email?

If you prefer to request account closure by email rather than through the self service tools, send a message to our support address with your account username, the email address on the account and the type of closure you are requesting. State clearly whether you want a cooling off period, a self exclusion or a permanent closure, and include any relevant duration. The support team will acknowledge your request within a few hours and process the closure within one working day. You will receive a confirmation email once the account has been closed and any balance withdrawal has been initiated. Keep that confirmation for your records in case you need to refer to it later.